Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you are not satisfied with the goods received, you must notify Giving Flowers verbally and send an email to info@givingflowers.com on the same day that the product was delivered and provide pictures of:

• Product showing the damage
• All Labels from the each box.
• Boxes in which damaged product was received.

Upon approval, we may issue a refund for the full amount or the amount equivalent to the damaged products. Giving Flowers may propose a special offer or re-delivery to the client instead of the refund, but it is the client who has the right to choose whether the refund or the offer. All complaints must attach digital proof of the product such as pictures or video indicating all the flowers received. If Giving Flowers is not notified on the same day the product was delivered, a claim will not be accepted and no refund will be issued. A refund will be approved if: the product arrives considerably damaged.

I understand Giving Flowers reserves the right to make changes and substitutions. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. For example, if a certain bloom is unavailable or the flowers are not in a condition to display at a wedding function, they are changed by Giving Flowers. Any substitutes will be the same level as your original order. Meaning we will not sub out alstroemerias for garden roses. The cost will be proportionate.

Under any circumstance, Giving Flowers will not issue refunds for any amount higher than the amount of the purchased goods. Giving Flowers, is not liable for the products after the delivery. It is the client’s responsibility to take care of the product properly.

Fresh-cut flowers are natural & perishable products, therefore their sizes and exact colors may vary depending on outside conditions. We try to provide the most accurate pictures and descriptions, but the customer understands that the colors and characteristics of the flowers delivered may differ at a reasonable extent to the pictures displayed on our website. Claims will not be accepted for slight differences on the shade of a flower.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants)

Refunds
We will notify you once we have received your written claim by email and inform you whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.
If it has been more than 15 business days since we approved your return, please contact us at info@giving-flowers.com